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16 November 2010

Five Questions and Answers: How to Address Comments and Complaints to USCIS

Have you ever had a comment for or complaint about USCIS? The following five questions and answers were put together to provide those we serve with information on how best to address comments and complaints regarding various aspects of the work that we do:

1. What should I do if I feel that I have received rude or unprofessional treatment by an officer or security guard at USCIS?

If you believe that you or someone you represent has been treated improperly, please ask to speak to a USCIS supervisor. There will always be a supervisor on duty. If, for whatever reason, you cannot speak to a supervisor, there are additional ways that you can submit a complaint, listed below.

2. How do I file a complaint with USCIS?

There are several ways that a customer may file a complaint with USCIS:
  • If you are at a USCIS office and feel that you are being mistreated or are unhappy with the service you received, it is best to raise your concerns with a supervisor while you are still at the office. The supervisor will be able to immediately address your concerns before you depart the office.
  • You may also write USCIS with your complaint. The mailing addresses of USCIS offices can be found at the “Find a USCIS Office” page. USCIS reads and takes seriously every complaint that we receive.
  • Customers are welcome to submit their complaint directly with the Department of Homeland Security’s (DHS) Office of Inspector General (OIG). Contact information for the DHS OIG can be found on USCIS’s “Contact Us” page. This information is also posted in the waiting rooms of USCIS Field Offices.
  • You may raise your concerns to USCIS Headquarters. Headquarters information can be found on the “Directorates and Program Offices” page of
3. How do I file a complaint about the National Customer Service Center (NCSC)?

If you call the NCSC and feel that you are not receiving proper service, you may ask to speak to the representative’s supervisor. You can also write the Customer Service Directorate at:

USCIS Customer Service Directorate
Contact Center Enterprise Office
111 Massachusetts Avenue NW
Mailstop 2260
Washington, DC 20529

When you write the Customer Service Directorate, it is helpful if you include the following information in your letter:
  • Date and time of the call
  • The phone number you used to call the NCSC
  • The name or ID number of the representative you spoke with
USCIS keeps NCSC call recordings for 90-days. Providing the information above will assist in locating the call so that we can effectively address your concerns.

4. I have information about misconduct or criminal activity of a USCIS officer, who should I notify?

Please report this information to the DHS OIG:
  • Toll-free DHS Hotline at 1-800-323-8603
  • By fax at (202) 254-4292
  • Via e-mail to 
  • By mail to the following address:

    Department of Homeland Security
    Attn: Office of the Inspector General
    245 Murray Drive, Building 410 Stop: 2600
    Washington, D.C. 20528
5. I have a suggestion for USCIS, where can I direct my comment?

You should submit your comment to the appropriate office (i.e. if it is a suggestion about a service center, you can send your comment to the service center). The mailing addresses for offices can be found on the “Find a USCIS Office” page.


At November 17, 2010 at 11:35:00 AM EST , Anonymous Anonymous said...

This is all great. But it does little to get in touch with people who can really answer questions. For example, NSC is processing regular I-140 petitions much faster than TSC. This is based on a third party immigration website like Where do I complain that TSC is really slow in processing regular I-140 petitions? I really don't think the customer service reps would even understand this query much less answer it. They will definitely respond with standard boiler plate answer: "Your I-140 currently being processed." You can see how quickly your so many avenues quickly become utterly ineffective. Please advise a solution. Much appreciated.

At November 17, 2010 at 12:05:00 PM EST , Anonymous Anonymous said...

USCIS Blog Team & Director Office-

The new process changes are really helping the immigrant community. Are there any changes coming up for the below areas:-

1. Pre-adjucation Filing for Pending I-140 Approved applicants? Will you allow them to file for EAD and AP21 in the process of waiting for visa numbers to be allocated?

2. Any efforts to scrutinize the porting of Eb3 applicants to Eb2 Applicants?

3. Any efforts to find the employers who are filling for Eb2 applications for dummy projects? We have seen a bigger trend for people to port from Eb3 to EB2 based on dummy/fake documents causing the Eb2 numbers spiked really high. The Eb2 Category is for REALLY EXCEPTIONAL ability people but now EB3 Folks are joining with False data (Premium) Processing getting into the Line. Please Scrutinize the I-140 premium processing for EB2 Atleast.

4. Any efforts to reduce the backlog of EB2 ( highly skilled) applicants waiting?

5. Any efforts to reduce the backlog for processing of H1b ( Anywhere from 4-5 months) currently.

6. Any efforts to electronically accept the Applications data like most of the consulate office ( USA consulate in India) is doing to reduce the effort of Mailroom routing and data entry level errors/efforts.

At November 17, 2010 at 9:52:00 PM EST , Anonymous Anonymous said...

Really? 4 years ago I was completely degraded by one of your agents while trying to capture time on my L1B. He worked at the Niagara Falls crossing. After waiting 4 hours ( really in this day and age?) I was told that I should never have gotten a L1B, and that he was calling to revoke my H1B, Serious? I followed all the rules had all my paper work in line. I was told I was "lucky" I had 2 weeks left on my Visa or else he wouldnt' have let me back in. I got home filed in Vermont and 3 weeks later I got the approval. Can someone tell me where the disconnect is? How can these employee's intimidate legal immigrants? You forget our lives are in your hands, how many people in my situation would look to speak to the manager? Really honestly? I didn't say a word because it would be his word against mine and we already know who would win. I would be deported back to Canada in a heartbeat and then have to spend thousands to get back. USCIS forget that we are tax paying people not animals. We have homes, cars and bills owed to American companies.
My son had to watch his mother be degraded by a USCIS officer, and I couldn't do a damm thing about it.

I have been here legally going on 10 years, with no green card, not even a chance to file my I485. My son 15 can't even get a part time job like the rest of his friends. I have paid over $100000 in taxes, and I have to be worried about when my visa will expire next, if the DMV will accept my paper work to renew my license. Miss job offers because I am trapped in my job.

America is no longer the place for immigrants. If the legal folks go else where then there will be no need for a call center, address to complain to because you have lost all your customers. Who in this day and age writes a letter? Email people!

Something isn't right with the system...

At November 18, 2010 at 5:32:00 PM EST , Anonymous Anonymous said...

Dear sir/madam,

As we know that the plight of employment based highly skilled immigrants who are stuck in 5 to 10 years of visa line usually goes unheard. Please see below two paragraphs I have quoted from a proposal made by Gary Endelman and Cyrus D. Mehta to solve this crisis of priority date which can not only provide relief to the principal applicants but also to their spouse ( I strongly believe that a supportive action of USCIS will go a long way in not only improving the life of these legal immigrants but also aid the economy of United States. Thanks!!!

"Third, the authors propose that we should count only the principal beneficiaries of I-140 or I-130 petitions and not family members under the employment or family-based quotas. There is nothing in INA § 203(d) that explicitly provides authority for family members to be counted under the preference quotas. While a derivative is “entitled to the same status, and the same order of consideration” as the principal, nothing requires that family members also be given numbers. This ambiguity in INA § 203(d) provides the Executive with an opportunity to exclude family members against the employment or family quotas, which could potentially resolve the priority date crisis significantly.

Finally, Endelman and Mehta also propose that existing ameliorative provisions that Congress has specifically passed to relieve the hardships caused by crushing quota backlogs be interpreted in a way that reflects the intention behind the law. For example, § 106(a) of the American Competitiveness in the 21st Century Act allows an H-1B visa holder on whose behalf a labor certification has been filed 365 days prior to the maximum time limit to obtain an H-1B visa extension beyond the six years. §106(a) ought to also allow the spouse of an H-1B who is also in H-1B status to be able to obtain extensions beyond the six years without having his own labor certification. This used to be allowed, but, since a restrictive interpretation of the USCIS in 2005 that only allowed dependent H-4 spouses to get the benefit of the extension, is no longertolerated for spouses who have their own H-1B status and the USCIS has retracted.Now,both spouses need to have labor certifications filed on their behalf to obtain the benefit of 106(a), which is not necessary and absurd.The statute itself has more flexibility and speaks of “any application for labor certification …in a case in which certificationis required or used by the alien to obtain status under section 203(b) of such Act." Under this interpretation, the H-1B husband who does not have his own labor certification can still use his H-1B wife’s labor certification on a derivative basis to file for adjustment of status.This interpretation is very much in keeping with spirit of AC 21 which is to soften the hardship caused by lengthy adjudications and we certainly have that now with respect to China and India, as well as worldwide EB-3.The current interpretation placed upon AC 21 Section 106(a) is contrary to the intent of Congress. It is not enough to say that the H1B spouse for whom a labor certification has not been filed can change to non-working H4 status. Given the backlogs facing India and China in the EB-2, as well as worldwide EB- 3, it is simply unrealistic and punitive to deprive degreed professionals of the ability to work for years at a time but force them to remain here to preserve their eligibility for adjustment of status."

At November 19, 2010 at 2:06:00 PM EST , Anonymous Anonymous said...

Any plan to use the spill over of unused visas from other categories to cases with oldest priority date irrespective of category/country? If done, this will be a fair policy for all instead of just giving it to categories like EB2, who are in the queue only for a very short time, whereas EB3 cases are pending for years.

At November 28, 2010 at 9:53:00 AM EST , Anonymous Anonymous said...

Hi Wheelchairs, Why only EB2? Ask for reduction of entire EB backlog. Request for removal of country quota and use spill over visas based on priority dates. Moreover, this is not the right place to ask, instead you should contact local congressman/senators to get things moving. Unfortunately they are more interested(or atleast pretend as) in resolving the illegal immigrants issues than the legal immigrants.

At November 28, 2010 at 11:22:00 PM EST , Anonymous Anonymous said...

I don't think the USCIS would like to make any changes to improve the immigration process. Why? Because, getting rid of backlog means allowing more immigrants in the USA and that's not what USCIS wants. People who are here legally have been waiting for 5-7 years for green card and they will have to wait another 5-10 years for citizenship... In the end, they will all get tired of waiting and go back to their home country.

At November 30, 2010 at 12:38:00 AM EST , Anonymous Anonymous said...

Mi esposo entro al pais indocumemtado y dijo que era ciudadano americano yo soy ciudadana y tenemos 2 hijos ciudadanos hay alguna manera de que el pueda aplicar para su residencia??

At December 1, 2010 at 5:00:00 PM EST , Anonymous Angela Ward said...

I have been living in the US for 16 years but have close ties with my family in the UK. These issues you highlight are a massive headache for the Home Office. The Police Force are constantly being critisized and the Appeals process is robust to say the least. Has there been much interaction between USCIS & UK counterparts?

At December 26, 2010 at 9:20:00 AM EST , Anonymous Running Playlist said...

Sorry commenters, but I've had nothing but a great experience when talking to the USCIS over the phone. Yes, it takes a few minutes until someone picks up, but once they did, they were very professional and answered all my questions and addressed all my complaints properly. That said, the case I was asking about was pretty standard, so maybe more complicated cases need better attention.

At January 19, 2011 at 2:56:00 PM EST , Anonymous Anonymous said...

USCIS Blog Team & Director Office-

The new process changes are really helping the immigrant community. Are there any changes coming up for the below areas:-

1. Pre-adjucation Filing for Pending I-140 Approved applicants? Will you allow them to file for EAD and AP21 in the process of waiting for visa numbers to be allocated?

2. Any efforts to scrutinize the porting of Eb3 applicants to Eb2 Applicants?

3. Any efforts to find the employers who are filling for Eb2 applications for dummy projects? We have seen a bigger trend for people to port from Eb3 to EB2 based on dummy/fake documents causing the Eb2 numbers spiked really high. The Eb2 Category is for REALLY EXCEPTIONAL ability people but now EB3 Folks are joining with False data (Premium) Processing getting into the Line. Please Scrutinize the I-140 premium processing for EB2 Atleast.

4. Any efforts to reduce the backlog of EB2 ( highly skilled) applicants waiting?

5. Any efforts to reduce the backlog for processing of H1b ( Anywhere from 3-4 months) currently.

6. Any efforts to electronically accept the Applications and responses(RFE) like most of the consulate office ( USA consulate in India) is doing to reduce the effort of Mailroom routing and data entry level errors/efforts.

At January 19, 2011 at 3:41:00 PM EST , Anonymous SamRon said...

I most definitely will be sending formal complaint letters to USCIS, my Congressmen, the Immigration Committee, and the Washington Post.

People need to know how slow, inefficient, and unproductive USCIS is.

I'll spare this comment board, but even my European fiance's I-129F petition has been an embarassment to the system. Forms had sat in the Vermont USCIS center pile for months after their already long estimated wait time, and the call center was useless (merely read off generic answers from the website and couldn't look up anything specific).

Between the low number of forms they process per week (when they're not on vacation) and/or how poorly managing the office is, I don't know what is going on in St. Albans.
Must be quite the cushy gig there.

At February 18, 2011 at 2:10:00 AM EST , Anonymous Anonymous said...

My experiance with the USCIS has been great. I do have a question about my wife's Green Card and I hope someone can answer it. We completed all the requirements for her two year conditional Visa. We paid the fees and she went to the interview. She was told that she would recieve the new Green Card in about two weeks. We are now back in the Philippines getting ready to return to the U.S.A., however the new Green Card never arrived in the States so she cannot return as her old green card has expired. Does anyone know if when they mail out the new card is the immigrant required to sign for it????

At February 22, 2011 at 8:01:00 PM EST , Anonymous Anonymous said...

Yo personalmente me siento.bien a peasr de que he esperado 21 año en este pais.pero les doy las gracias primero a Dios y despues al servicio de immigracion.ellos no tienen la culpa de que a veces caigamos en manos de personas,inescrupulas que engañan a los immigrantes con promesas falsa.solo hay que buscar personas capaces y tener paciencia.pero yo personalmente estoy agradecida de la forma que me han atendido.muy cortes muy amable y sobre todo muy profesional.GOD BLESS YOU AMERICA.

At March 5, 2011 at 5:18:00 PM EST , Anonymous Anonymous said...

Yeah, nice idea in the theory, not in the practice. People are not going to report any mistreatment because of the fear of retaliation, which I bet it occurs more often than we think. Who would like to have their application scrutinized because of a complaint made against an USCIS employee? Not a lot of people, I would think.
The whole immigration process is stressful and intimidating enough so people won't like to take any chances....

At July 16, 2011 at 6:53:00 PM EDT , Anonymous Anonymous said...

The USCIS service is very bad. They are so unskilled and careless. I sent my N400 form and money fee within 3 month I moved to new state. Formally it is a mistake. My N400 form wasn't refused on the first step. They sent me a confirmation letter and schedulled all subsequent apointments. In 5 month I was invited to the US citizenship interview. After I succesefully passed all history and English questions, I was told " by the way you are nopt eligible for the US citizenship because you filed your N400 form within 3 months after you moved to new state". When I asked why they didn't refuse my applicatins in a very firsrt days, they said that it is my problem, not theirs. I can't beleive they spent tax money to work on my application during the 5 months, instead of refuse it in a first couple of days. Now I need to send my new N400 form again, pay almost $700 again and wait another 5 months. BTW to file an appeal I need to file FOrm N-336 and pay $650 again.

At November 18, 2011 at 9:57:00 PM EST , Anonymous I. N. Munsey said...

Customer Service my BUTT!! My wife (N400 applicant) and I are from Salem/Roanoke VA, and we have had it up to our necks with your "so-called" customer service. You tell me how you think this is fair treatment:

We filed our N400 in January 2011.

We did our fingerprinting in Charleston WV, in February (A three hour drive in the snow across the Appalachian Mountains), and our interview in Fairfax, VA (225 mile drive from home and a hotel stay) in mid-May 2011. She passed the exam, and got approved for the Oath ceremony.

Meanwhile, as we waited all summer to hear something, my wife's best friend, also from the Roanoke VA area, had her interview in August 2011 in the same Fairfax VA office as well, and passed.

The friend received her notice of Oath Ceremony in early-mid October 2011, for Friday, November 18th (today), and you guessed it, to be held right here at the Federal Court Building in Roanoke VA. We waited about another week to see if we would get a notice too, for this same location and date. It never came.

About mid-October, we called the Customer Service Center to inquire about why someone, who had their interview three months after us, had gotten their Oath Ceremony scheduled and we hadn't?? We were told that our application had gotten forwarded for invitation to an oath ceremony on September 29th, and that USCIS had 45 days to process this. ARE YOU KIDDING ME?? What's up with that? Where had this been hiding for all this time from May to the end of September?? How did this other application get processed before ours if they are taken in turn, from the same office, with neither needing additional information?? I tried to ask the Customer Service Rep these things and was given some answers off a "Help-desk decision tree" that they were reading (I have been in Quality Assurance and Customer Service roles for 35+ years and know a scripted response when I hear one!). We could have been sent to this same ceremony in our hometown today, but NO... Wait it get's better!!

We kept checking the web-site, and "Lo and behold", on EXACTLY the 45th day after the September forwarding date (November 15th), It says that our Oath Notice had been mailed that day!! So we wait again...

We finally received our notice today (November 18th, which is coincidently the same day that our friends are going to the local Federal Courthouse for their oath ceremony!). And what do you think happened next? We are "invited" to a ceremony that is 5+ hours away from home in Alexandria VA, on December 15th!! If we could make this (and we can't because my wife, the applicant, is a college instructor and has semester final exams that day), it would mean that we have to drive five hours to Alexandria the night before the ceremony with a 3-yr old girl, spend somewhere in the neighborhood of $150-$200 for a hotel in that area (I used to live in Northern VA, so I know)!! FAIR MY BIG BEHIND!!

I am now going to have to request that we be rescheduled, which will delay this at least another month or more (in USCIS-time), I'm sure, and probably have us go to either Charleston WVa (crossing the Appalachian Mountains in the middle of the winter AGAIN, or Norfolk VA (which is also 5+ hours away and an expensive hotel stay) or some other place like that!

We will call the Customer Service Center again on Monday to complain, because I am sure they won't be working tomorrow. And, we will again get the same run-around and BS as before, with no resolution!

I seriously doubt that anyone there at USCIS even reads this BLOG, but I will post horror story for others to read.

Thanks a lot for the great service guys!! (NOT)

At November 23, 2011 at 9:18:00 AM EST , Anonymous I.N.Munsey said...

After I posted my negative comments on this blog on late Friday 11/18/11, I received an email from the Director of the Washington Field Offices, on the following Tuesday! She offered us an alternative, acceptable solution to our problem with the scheduling and location of our Oath Ceremony! Although we have to wait another 2 months for this Oath Ceremony, it is at a more favorable location and time for us to attend.
USCIS does seem to be trying to improve their services and processes. I made a suggestion to them to create an Internet solution for complaints/problem resolution as opposed to the InfoPass appointments, for those of us that are more than a couple of hours away from their Service Centers.
Thank you to again to this Washington-area Director, whose name I won't post here for privacy reasons, and her staff for responding personally to my problem!!

I. N. Munsey, Salem VA

At February 2, 2012 at 9:11:00 AM EST , Anonymous Anonymous said...

USCIS gives people the run around. I tried paying for my replacement card online, and it just gave me error message. I tried calling them at 8:30 AM! to speak with someone and they kept telling me to call back between 8AM-8PM! I kept calling for an hour and the answering service repeatedly told me to call back between 8AM-8PM! It was 9:30AM!

At February 27, 2012 at 7:11:00 PM EST , Anonymous Anonymous said...

USCIS is the most incompetent waste I have ever dealt with.

Firstly, paper reduction act. This is an absolute joke. I have literally killed a half a forest printing papers for my wife i131 i485 and the many other useless numbers that should all be in 1 simple application with clear directions. It is absurd in this day and age the prehistoric paper trail we have in USCIS. A packet thicker than the bible asking for the same information over and over over again. Copies of the same information over and over and over again.

Secondly, If you receive a request for evidence and have questions about what you need to submit, you may call our National Customer Service Center at 1-800-375-5283.

The representatives only read you a vague response like the already useless phone and email alerts sent...They have ZEROO information or help to give...Now, I know I have a request for evidence with no idea what it is and have to wait for snail mail to find out which can be up to 15 days...Thanks USCIS for ruining my week because now I have to stress what else you want or what amount of money you want because none of the alerts or customer representatives have any information. What a waste of taxpayer dollars...

I am so literally sick to stomach every time I get a USCIS alert because its always so vague and usually some other way to make your life miserable....
It is honestly more efficient and cheaper to have my wife here illegally....But like an idiot im doing things the RIGHT way...
I seriously am going to deactivate my alerts because they only cause more stress and pain waiting for information and wondering what NOW do they want...


At March 30, 2012 at 12:38:00 PM EDT , Anonymous MLBledsoe said...

I lost my GC last September and filed an I90 to have it replaced in October, did my biometrics in December. In January 2012, I made an infopass appt. on the advice of my lawyer to get an I-50 temp visa stamp on my passport because I am going out of the US the whole month of April. I got the stamp and the officer was kind enough to file a request to expedite the production of my replacement GC, although it was expiring in June because I am on a 2-yr conditional status. In February, there was still no word about the replacement GC so I called the Customer Service which only told me that they just sent out a letter about the status of my request.

Got the letter telling me that due to the backlog, they are still unable to process my GC and I should call if I don't receive or hear anything from them after 60 days. Really? it has been months since I paid and applied for it!

So today, I called again to check only to find out that my request has been denied, which I now expected because my 90-day window to file I751 started last week. They also said that they have sent a NOA informing me of the reason and action I should take.

The only reason I filed for I90 to replace my lost GC was because it is needed to file for my I751, as stated in their application form. And since they denied it for obvious reasons, I wasn't too sure if I can file without it. The lady I talked to said that I can, informing the USCIS that they denied my I90. I paid for the I-90 application and biometrics without getting a card. Now I need to pay for biometrics again for my I751?! Clearly, this is some sort of legal scam.

I am going to write my grievances to the USCIS. In this day and age where they brag about their high tech and efficient system, I find it extremely insulting that they could not even process a replacement GC which was requested for months!

At June 3, 2012 at 9:12:00 PM EDT , Anonymous drh said...

I appreciate this blog post. So often one gets lost within the "phone system" and it's endless choices. It is nice to know there is a formal complaint reporting process if one has a concern with a USCIS employee that does not depend upon an automated telephone system for help getting to the correct department.

At June 24, 2012 at 12:21:00 PM EDT , Anonymous Anonymous said...

I filed my N 400 since August last year went for my interview on January 18,2012 which I did pass . I had some problems with the law which I had to appeal with the Board of Immigration which they sided with me . On my interview all documents were already submitted with my application and plus the officer did ask for additional . I pass the test and she said you should get a decision with 30 days from January 18,2012. Until this today I haven't received anything I put any inquiry they told me 120 days from the day I did submit inquiry, still no answer . I checked online and still no update . My attorney filed a compliant against the officer For the second time because he had another case and she was the officer that did the interview , she was rude to the other person and come to fine out another attorney that my attorney knows also made a complaint office Pauline at the Orlando field office. According to my understanding

At July 11, 2012 at 12:56:00 PM EDT , Blogger Jacklyn Eskandar said...

Yesterday I had a very bad experience in the USCIS office in Holtsville NY. I was there with my husband for the English and History test and interview. My husband's interview went very well, but mine was a disaster. I was interviewed by a very rude and mean employee.

Actually things went well during the History and English test, the problem started when he noticed that my last name in the visa is different than it is in the green card; and he started asking questions. I tried to explain to him how things work in my original country but he wasn't listening to my answers. He didn’t give me a chance to finish what I was going to say. He cut me off many times saying things like “we’re not in {my original country’s name} right now, we are in the US”. He shushed me many times. He pronounced my last name wrong and when I was trying to correct him, he was like “that’s not the answer to my question” and he continued to pronounce it the way he wanted. He was so mean and disrespectful to me to the point that made me cry. I didn’t know what to do in a situation like this, all I wanted to do is to finish this horrible interview ASAP and go HOME. I tried to hold my tears but I couldn't. And he kept asking me "why are you crying? You are granted" He didn't even think that he might have done something wrong.

When I finished the interview and went outside, my husband noticed that I was crying and insisted to complain. So we spoke to the supervisor and this was my real shock. She was just making excuses for the rude employee. She said "I know him, he is a good person but he is probably having a bad day, but shushing people is rude and I'll talk to him". I was expecting more serious reaction from her, like giving me a complaint form to fill out or giving me information on how to file a complaint online but instead, she was making excuses for him. So I realized that this is not working.
There is something wrong with USCIS employees in general; I remember when we went to have our finger prints taken I noticed that the employees NEVER smile to you. Of course not all of them are rude and disrespectful, for example, the employee who interviewed my husband was very nice. But from my own experience, I feel like they are treating immigrants like things not like human beings. Also, there’s no real system to submit a real complaint. I went to the website and they advise you to find the office near you and write to them…Sorry I already spoke to the supervisor there and nothing happened.

The purpose of my post is:
1st: To seek help from USCIS to file an official complaint against the interviewer and the supervisor.
2nd: To raise USCIS awareness about the rude and disrespect and humiliation that immigrants may encounter when dealing with USCIS employees during the naturalization process. And I hope they take this seriously and promote good customer service in their organization.
3rd: To raise immigrants’ awareness about the kind of treatment they would receive from USCIS employees and inform them about their rights. Honestly, I didn’t know, and I still don’t know, what to do in such situation? Should I have expressed my objection about the way he talked to me and refused to complete the interview? Should I have requested to speak to the supervisor right away and asked to change the interviewer? Honestly, I don’t know. But I hope that someone who knows the law and immigrants’ rights would respond to this post and tell me—as well as all immigrants—what to do in a situation like the one I had yesterday.

At July 31, 2012 at 9:06:00 AM EDT , Anonymous Anonymous said...

I apply for N-400 on April 22nd 2011 and I got my interview on October 11h 2011 and pass the test in Newark, NJ but still waiting for approval.
I called uscis lots of time for get some answer about my case but nothing changed since then. When I got my Green Card I was in Texas and I apply N-400 in New Jersey. Both field office does not any idea what's going on with my case.
I am planning to go to Federal Court for justice and solve the problem.
If there is any other option who knows please help me out.
Thank you...

At August 1, 2012 at 3:08:00 AM EDT , Anonymous Anonymous said...


At August 2, 2012 at 9:51:00 AM EDT , Anonymous Anonymous said...

my hisband and i had an interveiw yersterday in norfolk va. our appoint time was 9 am. we were there going throught the doors 5 til by nine.the officers took our letter . we sat and sat and sat while people came and went . they were calling the names of a lot of people who wasnt there and they waited for them instead of letting someone else fill the spot.. most everyone who came in they took right back there but we still sat. by then it was 11 oclock am. we were tired and hungry and thirty. the sign says no food or drink . i went to the front desks for explanation. it was only one person back there. she said she would find out. we seen her stop some people that do the interveiws and speak with them but get this. she never did come or call me up there to tell me if anything was resolved or not. so still we waited and waited. then one of the interveiwers came out and appoliged for them being behind because of the 8 oclocks came at nine so they were behind. well a nine thirty appointment got call before us. so that was no excuse. still we waited it was a few people in the lobby with us. and this woman came in around twelve and called us we stood up and she loud mouthed us and wanted to no why we were four hours late infor all to hear and we told her we have been here on our appointment time and watched everyone being called but us.she asked the guards at the door like she was calling us liers and they were dumbfounded like they were scared of her. and didnt tell the truth. dont they have cameras? we followed her back and she was very impatient and rude then she later said shes not being rude . oh but she was! and then she separated us and oh so mnay questions . they ask for evidence we gave it to them. but it was like the affidavits didnt count at all. my husband and i have been together for 8 years and living together for around 4. i no hes not using me as she seen to try to make me believe. i no him she dont. i am an american he is not. and i was treated poorly with disrespect and so was he. i am ashamed to see these people thinking they control our lives . i control my life.they are no better then me or my husband. so now they want more evidence... they trick u in every way they can and i they it is very wrong.

At November 29, 2012 at 3:18:00 AM EST , Anonymous Anonymous said...

We had the green card interview on Nov 7, 2012.I still havent heard any answer whether positiver or negative. The lady separated me and my husband from the start and the interview lasted for 2 hours. She then, got mad because I said I do not know my husband's social security number by heart. She took my I-20 and my I-94 and asked for some documents which we sent 5 days later. I am sick of this whole experience. You are treated guilty until proven innocent which is against the USA's principles. This lady made it even worse for us. I wish my husband could come home with me and just avoid all this headache, but he wants/needs to finish his degree before we can move anywhere...

At December 4, 2012 at 11:14:00 PM EST , Anonymous Anonymous said...

The officers on the 1-800 number are all very nice and helpful, but I do have to say that the processing time in some of this office are just ridiculous, I have being waiting for my decision for over 120 days, I decided to enter different number just inputting the 2 last digit number alternated and notice that people that applied even 30 days after my were already approved. Not for anything but I had to take a force vacation from my job because USCIS is taking way to long with my work permit, we are in the middle of X-Mas and I have 2 little kids to support, I will not forget my self if they go without.

At January 9, 2013 at 11:15:00 PM EST , Anonymous Anonymous said...

My mother had her English and History test today and intervew 01/09/13 at 0800 in the Fresno,CA Office. When my mother got called for her interview she introduced her interpreter. The USCIS officer rudely told her the interpreter would not be need it and to have a seat, as my mother proceeded to her interview. The USCIS officer told her how long had she lived in the United States. My mother stated she has lived in the states for twenty three years,and they told her how come she hasn't learned english., although my mother tried to excuse herself on why she didn't go school to learn english(working schedules,provide for her family) the officer rudely told her that was no excuse, and their other ways to learn. The officer than asked her how many kids did she have, and if they were from the same man, if she filed for taxes, if she owed any taxes to the goverment, and to top it off she asked for her to signed a document, and print her name. When my mother signed the USCIS officer saw it. She told her what is this and Autograph!!!.I thought they are all inappropiate questions, and not realted to the interview. My mother has never gotten welfare or cash aid for that matter. I understand We all have problems and for that their is no excuse to take it to work. My mother didn't want to make the complaint because she is scare when she goes back to retake her test they are going to fail her again. Please help...

At February 26, 2013 at 3:25:00 PM EST , Anonymous Anonymous said...

In 2007, I filed I-130 petition for my brother and it was denied in 2010. Did I get that denial notice in mail? Not all all because USCIS sent it to my old address with wrong city name and wrong zip code. How do I find out about that huge mistake made by USCIS? Last May, I contacted USCIS because I noticed my petition was way out of processing time. A month later, I got a letter from them saying my petition was denied in January of 2010 and if I want that notice, I have to file G-639. So I did and yesterday I finally got the copy of that denial notice. I am going to the office in San Jose, CA this Friday to talk to the supervisor there about my matter. USCIS better do their magic and make my case out of denial thing and get it back to its processing stage. Because of their mistake, I have lost my opportunity to file motion to reopen. Another problem with USCIS is they are not updating their website and automated telephone system about the case regularly. I frequently check my case status on Sometimes, I even called the automatic phone system. Can you believe both systems mention nothing about the denial thing until now!!! Both are still saying "my petition is being processed and will notify me when USCIS needs anything". How reliable and helpful these systems are!! Instead of making things easy for us, those systems are just there to create problems. If any of those systems mention about my case being denied, I would definitely contact the office right away and take any necessary action to get my case out of denial status. I petitioned for my brother and my sister at the same time and now my sister's case is approved and waiting for visa approval at the national visa center. BUT my brother's petition, I have no clue at all. The only thing I know for sure is USCIS must take full responsibility for their mistake! USCIS, please make our tax payers' money worth!!

At April 19, 2013 at 12:22:00 PM EDT , Anonymous Anonymous said...

USCIS is the epitomy of incompetency. I had filed for extension vias on-line. I am a US citizen and in the on-line application receipt, it clearly said that USCIS will conact you if additional documents is reqired. Then after a month with no contact, USCIS send me a denial letter and said that if you want to appeal, then pay up $630 fo I129. This means that they are just a money making machine. The funny thing is that the acting director Dianne Carmalegno of the CSC didn't even bother to study my case, as she would have found out that not document request was ever sent.
The good news is that in another 10 years the old 1960/1970 USCIS people would have gone, the newer geeration would be in, and these newer generation will definitely be much efficient than their predecessor.
USCIS is the definition of a third world country service, so just expect that.
Also would recommend that anything with USCIS use a lawyer, since lawyers will pursure your matter.

At June 17, 2013 at 1:10:00 AM EDT , Anonymous Anonymous said...

Wow! I thought I was the only one that had problems with them. I applied for a Uvisa in January of 2012, it took a while to get the signature from police department but finally got it. My lawyer told me the process would take about 6 to 9 months. When I called the NVC number they always gave me different reasons as to why I hadn't heard from them. They even went as far as to tell me I qualified for INTERM EAD told me to make INFO PASS appointment. So I did. Went to Chicago office only to be talked down too like I was some idiot. The person there said they hadn't done those in years, that she had no idea why I was there. ALL over the waiting room there was signs that if you had any questions to call NVC which is what I did in the first place!!! I was in tears, I have never felt so small, she even went as far as telling my husband to "get me under control" I couldn't believe her. I asked to speak to her supervisor, then and only then she tried to be a little nice.

But what for!? She had already insulted me, made me feel like I was the size of an ant! I speak English, I can only imagine how they talk to other people that can't! Anyways, after speaking to her supervisor, she said everything was in order and that I should have an answer from USCIS by the end of June.

Well after waiting for over a year we finally heard back from USCIS! In the form of an RFE. What did they request? Well the police signature I had gotten was over 6 months old! Really? How is that my fault? They gave us 2 months to reply. Luckily my lawyer was able to get it allot faster this time around (since it took almost 6 months last time). Sent it in, they received it and 2 months later? You guessed it we are STILL waiting!! So that's 17 months and still waiting.

I find it funny that the website tells you how long processing times are, and they are totally wrong!!!!

When will USCIS become efficient and timely? The life of so many people is in their hands and I doubt they realize or care!!

At July 6, 2013 at 5:25:00 PM EDT , Anonymous william said...

It's such a stressful thing to deal with the USCIS. But I must admit that my experience with the personel of the USCIS was very impressive. Most of them very very kind and helpful in this stressful and long process. Thank you again.

PS: everything is well explained on the website also

At July 7, 2013 at 10:22:00 AM EDT , Anonymous Tasha said...

USCIS Blog Team & Director Office-

The new process changes are really helping the immigrant community. Are there any changes coming up for the below areas:-

1. Pre-adjucation Filing for Pending I-140 Approved applicants? Will you allow them to file for EAD and AP21 in the process of waiting for visa numbers to be allocated?

2. Any efforts to scrutinize the porting of Eb3 applicants to Eb2 Applicants?

3. Any efforts to find the employers who are filling for Eb2 applications for dummy projects? We have seen a bigger trend for people to port from Eb3 to EB2 based on dummy/fake documents causing the Eb2 numbers spiked really high. The Eb2 Category is for REALLY EXCEPTIONAL ability people but now EB3 Folks are joining with False data (Premium) Processing getting into the Line. Please Scrutinize the I-140 premium processing for EB2 Atleast.

4. Any efforts to reduce the backlog of EB2 ( highly skilled) applicants waiting?

5. Any efforts to reduce the backlog for processing of H1b ( Anywhere from 4-5 months) currently.

6. Any efforts to electronically accept the Applications data like most of the consulate office ( USA consulate in India) is doing to reduce the effort of Mailroom routing and data entry level errors/efforts.

At July 25, 2013 at 4:38:00 AM EDT , Anonymous Anonymous said...

I just want to know. I have two friends, both were applying for an eb-5 visa. On a same kind of project. Not a Regional Center project! But Individual Investment Project "standalone". How comes that one got approved, while the other got denied. Both case were almost 90%-95% the same. Can you please explain, why your adjudication officers approved one and denied the other? I really don't get this point!! If there was a difference in both cases, i could understand the conclusion. But hey, 90%-95% the same! Two different results? If both were approved or both were denied. I also could understand. How i know this, is because i helped them both with the application. Please be kindly to give a reply on this situation.

At September 28, 2013 at 9:47:00 PM EDT , Blogger Unknown said...

Why does USCIS have to lie? Why can't it tell the truth? My daughter-in-law filed all of the applications required for her Green Card on Jan. 19, 2013. She is married to my son, a U.S. citizen who was born and raised in the U.S.

She mailed the I-130, I-864, I-765, I-485 along with the $1,490 fees. They acknowledged receipt with an I-767C on Feb.4, 2013. Then, they sent the I-767C for Biometrics Notice on Feb. 6, 2013, we went to the local USICS office on the date of the appointment, Feb.28, got the photo and fingerprints made, and mailed the stamped notice back to them on the same date.

On Feb. 8, 2013, they sent an RFE requesting the I-693 from their physician. My daughter-in-law paid the $500 physician fee, had the exam, mailed the sealed I-693 and the other silly papers that were required. They were received by the USCIS on Feb. 25, via signature.

Then ---- the deceit began. They sent a I-797C that said they had received the RFE on Feb. 28, 2013 (although the USPS records show otherwise) and said that we should expect to receive a decision or update within 60 days from Feb. 28. So, we were happy, made plans accordingly.

But, 60 days later, we had heard nothing from them. On April 29, 2013, my daughter-in-law called the USCIS 800 number and was told to file a Service Request, which would enable her to receive a written notice of why the USCIS had not honored their promise to send a decision or update within 60 days of Feb. 28.

Well, after 15 days, she had not received anything at all from the USCIS, neither the original I-485 or the Service Request. Some time in August, she called again, and again was told to file another Service Request, which she did, and, of course, she did not receive any response to that one. Then, on Sept. 6, 2013, she was able to speak to Immigration Officer Ellis at the USCIS office, and he told her that absolutely nothing at all was being done on her application, not on the I-485, nor with either Service Request. He said that neither Service Request had even been assigned to an agent and that the original I-485 was still in the National Service Center and had not even been sent to a local office for processing!!.

So, why do they lie? I can understand incompetence. After all, it IS a government agency, but why do they have to get applicants's hopes up by telling lie after lie? Why don't they just say that they don't know when they will get to the application and don't hold your breath until they do? That is what is so despicable about this agency. Inept, incompetent? OK, that is understandable, but telling lie after lie is just irresponsible and uncalled for. They may never get around to her application, but they HAVE, by the way, already spent the $1,490, not the mention the extra $500 she had to pay their doctor, but they should stop getting her hopes up by telling lie after lie to her. US citizens need to be made aware of this atrocious conduct on the part of the USCIS.

At October 1, 2013 at 8:39:00 PM EDT , Anonymous Anonymous said...

I have been waiting on my papers for over a year now, when processing times say 4 months! Oh and by the way do not trust the processing times online because they are not accurate and no one at USIS bothers to change it and/or put up a disclaimer. My husband & I filed to change my status to a permanent resident (green card) , I paid, I got my fingerprints taken and then there was nothing, when I called and specifically asked is it normal to go through half the process in a timely matter and then leave it hanging? The person at the 800 number told me that it is, and that they were at that time (January) processing cases from July of previous year and told me to wait since we had filed in September. In January we also moved so we called them and changed our address. In MARCH I got a denial notice for my I485 because "abandonment" when I called they said that we didn't show up for our interview, for which we did not receive a notice for. The lady I talked to blamed the move...but in my denial notice it said our appointment date was nov28! So it couldn't have been theove because we moved in January!! The USCIS officer told me to get a letter from the post office stating that they made a mistake and file a I290B. The post office didn't give me anything because USCIS doesn't send anything that can be tracked a and it was march of next year!! So I filed the I290b to appeal & reopen, paid the 630$ , and am still waiting 7 months later! They tell me to make service requests but neglect to mention that each one you make negates the previous every time you make one your 15-30 days starts over!!! And even if the 30 days passes and you've received nothing they tell you to wait additional 10 days...still nothing. Finally when you ask to talk to the "next tier" representative they tell you that no officer has been assigned the service request and to keep waitng, which is complete idiocracy considering I've already waited and paid! For this service. I have never been more belittled than I have by these incompetent, lying USCIS officers. I have gotten to the point to where I record the calls and ALWAYS write down the officers badge number or name ( just today one of them told me that he doesn't have to give me his badge number if he doesn't want to!!!) Needless to say I'm writing an official complaint to everyone, possible because I am tired of being lied to and I have never felt so hopeless because I can't trust anything the agent on the phonesays because that information will be denied by the next officer i talk to. The worst thing is that noone is responsible. Their goal is to get you off the phone as fast as possible.
The 800 number is useful if you want the information online repeated to you in a rude manner or hung up on, which one of them did to me!! They told my husband to file an info pass, but none are available and we have to cjeck back every day!! To see of any have become available. Can anyone suggest when is the best time to check to get one?
Honestly this system is discrimination at its best!!!

At October 6, 2013 at 12:13:00 PM EDT , Blogger Imran said...

I was interviewed on October 4, 2013 at the Fairfax Field Office in Washington DC metro area. I received a yellow letter before the interview to bring documentation of a few minor traffic infractions I mentioned in my naturalization application out of honesty. The naturalization guidance is very clear that applicants are not supposed to provide any documentation relating to minor traffic infractions if they were not durg or alcohol related, did not result in actual imprisonment and the fine amount was less than $500. None of my event met the above criteria and I should not have been asked for any evidence to begin with. However, I had to collect all these records from courts and take them with me to the interviewing officer. The officer did not even pay any attention to my case and left the case pending for further review. I don't like this as my wife and I were together and she made a request for our oath together. She got her recommendation right away and is already lined up for the oath. Any recommendations? We have 3 kids and I want to avoid the hassle of coming twice and having separate oaths.

At October 11, 2013 at 2:52:00 PM EDT , Anonymous Anonymous said...

WOW reading all this is terrible. I have been dealing with USCIS for over the past 10+ years and it is a struggle. My husband finally got his citizenship after 10 years and now we are trying to get citizenship for his children. It took two years of trying to get visas for them now they have been here 18 months the 2 oldest have gotten citizenship but we are still waiting for the 2 youngest. Why they were split up nobody can tell us. My husband has gone to our local offices about 8 times using the stupid info pass appointment. Every time they tell him "we will work the case next week" and send him on his way. I call in to the customer service line and they tell me that 1 of the childrens oath ceremony letter has been sent out. We never get it so I call back and we have missed the oath ceremony. Now once this happens you have 30 days to respond or your case is abandoned. We are over the 30 days because at the local office they do not understand that all we are asking for is the letter to be resent for the oath ceremony b3ecause we have not gotten it and they keep saying we will work it next week,. Well my question is..... WILL NEXT WEEK EVER COME???? I will be sending complaints to every place I can.

At October 31, 2013 at 12:24:00 PM EDT , Anonymous Anonymous said...

OMG, I cannot believe the incompetency (then again, I can) of Nebraska Service Center! I reported an "outside of normal processing time" case for an I-601 waiver application, and today we received 4, I repeat 4, identical copies in 4 separate envelopes saying they were unable to give us any information regarding our I-821D application! Really???? Wow, someone there is really on the ball...not!

At November 2, 2013 at 8:46:00 PM EDT , Anonymous Anonymous said...

I have applied case I-290B to appeal case I-129f for more than 7 months now. I send the case to Vermont office. Every time I call, I get different answer. Once use to tell me that it will base on case I-129f which I will received notify in 6 months. After 6 months I call and request for the processing time. They told me that they can't give me any processing time. It will be base on how many case they hold. I'm apply to sponsor my fiance. Do they want me to wait for the rest of my life or what? while one of my friend who are from San Francisco only applied for 4 months and she got her fiance in the state. This is so fair when they only work on case when they feel like it or not. I have frustrate and concern. I'm so upset with USCIS because I can't do any thing, but keep waiting for their answer like a stupid person. The wedding is holding, all the plan have to hold back, just because I don't know when USCIS will be happy to really review my case, and approve the case. I really want to know how they feel when the same problem come to them or their family.

At November 12, 2013 at 11:31:00 AM EST , Anonymous Anonymous said...

Telephone number to Customer Care: Hopefully this will help those trying to get through.......all calls are routed via area code. If you are living on the east coast and call at 8 AM having a west coast area code on you phone then you will have to wait until 11 AM and so on depending on what area code you are calling from. Hopefully this helps.

At November 20, 2013 at 4:06:00 PM EST , Anonymous Anonymous said...

Can someone please tell me how I can file a complaint, I applied in March 2013 I140 for my husband and till now all I got is a receipt number. Just few days back,I got a transfer notice stating that due to high volume my app was not looked at all this time and now it's sent to Nebraska office. When I called up to enquire, they are telling me that Nebraska office is processing oct 2012 apps and now my app will be considered as new app so I should wait for another 160 days. How is this fair? Someone in the family applied with the same app in feb 2013 and their spouse already had an interview on the 15th of this month. I can't believe how irresponsible is the uscis offices. If you are not able to handle the load then hire more people, why do I have to suffer from this. Can someone please advice how I can file a complaint on this.

Thanks so much!

At November 29, 2013 at 4:17:00 PM EST , Anonymous Anonymous said...

Terrible service, rude staff, poorly trained employees... I could go on but it just makes me angry.

At January 16, 2014 at 7:10:00 PM EST , Anonymous Anonymous said...

For how long are they going to keep doing this?Each and every one has a case that is unique in its own way.Its so clear that nobody at USCIS is willing to address this issues.Who is responsible for all this delays? For God sake is there anyone at USCIS listening to all this voices of reason!

At January 17, 2014 at 3:07:00 PM EST , Anonymous Anonymous said...

USCIS needs to take responsibility on mailing documents (Residence Cards) by certifying documentation. Please contact me at your earlierst convenience at 509-591-8962. Please if an USCIS would please contact me I would greatly appreicated.

At March 5, 2014 at 8:58:00 AM EST , Anonymous Anonymous said...

Is USCIS doing anything when they send an RFE asking for the documents that were sent to them with the application.
As an applicant we know what we sent, but who knows what documents USCIS service officer is putting in the trash OR they are not well trained for that job that they miss the documents and sends an RFE. USCIS really need to develop a system where the documents sent and document received system is transparent.
Status quo is BS

At March 11, 2014 at 4:29:00 PM EDT , Blogger Raja Srivatsavai said...

I am on a H4 visa and my h4 visa is valid till Nov 2014(Until my wife''s H1B validity)

But the problem is last month i went to India and came back on Feb the port of entry the immigration officer gave me I94 till June 6th 2014 as my Passport is about to expire on June 6th 2014.

Now I have applied for a new passport and will get a new one by end of the month.

Now my question is how can I extend my i94 date from June 6th 2014 to November 2014.

Any help would be appreciated.

At March 12, 2014 at 5:00:00 PM EDT , Blogger saranouille1 said...

I called the USCIS to get an update on my case after a change of address. I waited an hour before the service called me back. My English is not perfect and I feel that it bothered the agent on the phone who wouldn't let me go on while explaining the problem and asking my question. When I asked if I could repeat just to be sure he hanged up the phone. I have never been treated like this before and I have never been rude. Is the staff well aware that some people who are not English native speakers (obvious at the USCIS) cannot have the same eloquence and they therefore need to be more patient? Do we have the right to be treated like prisoners ? Most of the staff talk like REAL ROBOTS without paying attention to the main question !


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