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30 May 2012

E-Verify Customer Satisfaction Soars

The E-Verify program strives to meet the needs of its diverse customers. To help provide the best customer service, it participates in the American Customer Satisfaction Index, a national indicator of customer satisfaction.  In 2011, a random sample of E-Verify users - nearly 2/3 of which were small business owners - were surveyed on their satisfaction with the program. The questionnaire evaluated key features of E-Verify, including registration, tutorial, and overall satisfaction.
E-Verify received an overall customer satisfaction rating of 85, a three point increase from the 2010 survey. E-Verify also scored well when compared to its federal government counterparts; E-Verify’s score was 20 points above the current federal government average. 
The results showed that E-Verify has:
  • Easy enrollment - Users find enrolling in and using E-Verify easy.
  • Resolved customer questions more quickly- We helped 93% of users resolve their issues with just one phone call.
  • Better tutorials - Users increased their rating of the E-Verify Tutorial by eight points!
  • User friendly processes - The Photo Matching tool, and the tentative non-confirmation (TNC) process were rated particularly valuable and user-friendly.
  • High overall customer satisfaction - E-Verify users remain highly likely to continue use of E-Verify, have high confidence in the program’s accuracy, and would recommend it to other employers.
With the results of the ASCI survey, we know that our efforts are succeeding and are encouraged to work harder to enhance the E-Verify process for our customers.  We are committed to making E-Verify work for you!

To view the full 2011 E-Verify ACSI report, click here.



At June 1, 2012 at 2:10:00 AM EDT , Anonymous personal statement sample said...

I felt that the information E-Verify provides is somewhere between what you can find on your own, and what you’d pay a professional service for. It was accurate, and could be somewhat helpful, but it will vary from person to person, and what your agenda is. The convenience of being able to get information from all over the web, as well as from government sources.

At August 8, 2012 at 3:06:00 AM EDT , Blogger Jonathan Trott said...

E-Verify takes the Form I-9 process one step further. It compares information provided on Form I-9 to information in government records. In most cases, E-Verify tells the employer in just seconds if an employee is eligible to work in the United States.
Customer Survey Questions

At September 23, 2012 at 11:50:00 AM EDT , Anonymous mutuelle said...

I don't understand what information E-Verify will give me ?
We already know if an employee is eligible to work in the United States, am I missing something here ?

At April 11, 2013 at 7:42:00 AM EDT , Blogger John Marson said...

Now is the ideal time to ensure that employers and employees understand the E-Verify and the federal employment eligibility verification processes. E-Verify is a fast, free, and easy to use internet-based service run by the Department of Homeland Security (DHS) and the Social Security Administration that allows employers to verify the eligibility of their newly hired employees to legally work in the United States. All US employers are already required to complete and retain a Form I-9 — the “Employment Eligibility Verification” form — for each person they hire in the United States. That includes citizens and non-citizens. E-Verify takes the Form I-9 process one step further. It compares information provided on a Form I-9 against information in government records. In most cases, in just seconds, E-Verify tells the employer if an employee is eligible to work in the US. E-Verify isn’t a database, but simply a secure way for employers to check new employee’s employment eligibility information against existing records in the Social Security Administration, DHS and the State Department — depending upon which form of identification the employee presents, and the employee’s citizenship or immigration status.
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At May 23, 2014 at 2:06:00 PM EDT , Blogger Andrew Ostler said...

It is good to see that customer satisfaction with E-Verify is high. This means that many people are able to benefit from using E-Verify themselves or helping others use it. E-Verify is important to employers because it allows them to verify that their newly hired employees are legally allowed to work in the United States. This is also important for immigrants, because making sure that they are allowed to work in the United States is important for their future employment. USCIS is also available to help employers or immigrants who have any questions about the E-Verify process. For immigrants looking for work in the United States, I would highly recommend looking for jobs at Granted. It has more than a million jobs available, and is free to use for job seekers.


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