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22 June 2012

USCIS Spanish-Language Enlace Público


On June 13, USCIS hosted a Spanish-language outreach session (Enlace Público: “A Conversation with USCIS”) as part of an ongoing series of engagements dedicated to underserved and difficult to reach communities, including those with limited English proficiency (LEP).

The event provided an opportunity for customers and stakeholders to interact with agency representatives and discuss immigration-related issues in Spanish. The event opened with highlights of current USCIS initiatives and was followed by an expanded question and answer session. Agency panel members engaged with customers on a broad range of issues including citizenship, Self-Check and the I-601 provisional waiver.

For the first time, customers could participate by submitting questions via Twitter and Facebook in addition to viewing the session via live Web stream, or by asking a question through email or teleconference. We believe use of these enhanced social media methods resulted in a significant increase in participation. More than 800 participants joined the event via teleconference while more than 400 joined online, making this one of the most successful Enlace Públicos to date. 

These Enlaces Públicos continue to provide an ideal forum for us to provide timely updates and information on our policies and procedures, and for our LEP customers to engage with us directly.

Enlace panelists include (left-right): Graciela Thomen (Office of Citizenship), Mariela Melero (CSPE Associate Director), Victoria Porto (Field Operations Directorate), Oscar Lujan (Verification Division), and on the phone Pilar Peralta-Mihalko (Los Angeles Asylum Office).

To learn more about USCIS outreach efforts, and for a schedule of future engagements, please see the Outreach section of our website. We also have an “Enlace Público” section on our Spanish-language website.


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