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20 December 2012

Asylum Customer Satisfaction Survey Results

Nearly 1,000 customers from eight of our asylum offices completed a satisfaction survey about their asylum interviews and office visits during the past fiscal year. The survey was conducted by the USCIS Refugee, Asylum and International Operations Directorate and the Office of Policy and Strategy’s Research and Evaluation Division.

Key survey findings include:
  • Front desk staff received an overall satisfaction rating of 94 out of 100.
  • The satisfaction rating for asylum officers was 89 out of 100 which impacted overall customer satisfaction more than any other survey component.
  • The overall Customer Satisfaction Index for USCIS Asylum Offices was 87 out of 100—about 20 points higher than the latest federal government average for customer satisfaction.
The summary and full survey report are available as well.


At December 27, 2012 at 4:44:00 PM EST , Anonymous Anonymous said...

EB-3 India back log is a human rights issue inside US. Please address the issue. Please equally divide spillover to EB3-India and EB2-India categories.

At January 3, 2013 at 10:39:00 AM EST , Anonymous Anonymous said...

One more bad news for legal immigrants!!!!,0,1743073.story

So what happened to the legal immigrants who are waiting for Permanent residency for more than a decade? Paying all the taxes and everything doing right.
Does any one even bother about them?

At January 29, 2013 at 4:44:00 PM EST , Anonymous colin said...

I'm sorry but I don't believe the results of these surveys. The questions can be manipulated to produce the desired results. How to lie with statistics is alive and well!

At February 3, 2013 at 10:01:00 AM EST , Anonymous Adma L. said...

"That score is approximately 20 points above the latest federal government average for citizen satisfaction with government services". [summary of the survey]

impressive !


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