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28 February 2013

USCIS Introduces Improved History and Genealogy Pages on USCIS.gov

Recently, USCIS launched newly redesigned History and Genealogy Web pages to provide visitors with an easier, faster and more enjoyable way of finding the information they need. We’ve unified our history, library and genealogy programs into a user-friendly online resource center. Now historians, scholars, students and genealogists can easily find information in one convenient location: www.uscis.gov/historyandgenealogy.

The revamped History and Genealogy Web page provides access to a wide range of information to a variety of specialized customers, in a variety of ways.

For instance, historians can explore content devoted to our agency’s past. It is designed to be dynamic where we can keep adding detailed information on specific events, people, places, and other historical facts.

Through our library program, researchers can now link to our online catalog, which includes recently digitized unique documents.

Family historians can now use genealogy content that has been reformatted, rearranged and made easier to comprehend through use of diagrams, images and plain language.

Be sure to check out our history and genealogy site today!

27 February 2013

E-Verify Listens – A Look Inside the Ongoing Discussion

In July 2012, we launched E-Verify Listens and turned to you for ideas on how to improve the E-Verify experience. E-Verify Listens is an online community where users can submit and discuss ideas, as well as vote for their favorite ideas to help frame the evolution of E-Verify. We are pleased to report that the response has exceeded expectations and we are learning a lot from you! We have also been pleasantly surprised to find that people are using E-Verify Listens to discuss the program with each other and even exchange tips and solutions based on their experience using E-Verify.

We have made a few changes to the E-Verify Listens project and website. Here is what’s new:
  1. The conversation to date has produced so many good ideas that we decided to extend the project past January!
  2. Based on the wide array of feedback, we expanded conversation topics to get your input on more aspects of the E-Verify experience.
  3. We are considering your ideas for possible incorporation to the E-Verify site and will provide updates over the next few months
 
Whether this is your first time hearing about E-Verify Listens or you are already a user, please check out E-VerifyListens.IdeaScale.com to see what’s new and join the conversation.

E-Verify is a free, Web-based service that allows employers to quickly confirm the employment eligibility of new employees. Learn more at www.dhs.gov/E-Verify.

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26 February 2013

First USCIS National Vietnamese Public Engagement a Success

On February 21, from 2 to 3:30PM (Pacific), USCIS held its first national Vietnamese-language public engagement from our Santa Ana Field Office in California. The event was called "Giao Tiep" which means "interact with" in Vietnamese and is modeled on the successful Spanish-language "Enlace Publico" series.  Hundreds joined the event in-person, via teleconference or live web stream.  In addition, many viewing parties were held across the country including Tampa, Seattle, and Portland.

Immigration Services Officer, Dominic Nguyen, hosts first USCIS national Vietnamese-language public engagement (
Immigration Services Officer, Dominic Nguyen, hosts first USCIS national Vietnamese-language public engagement ("Giao Tiep") from Santa Ana Field Office

To launch the new language series, introductory remarks were delivered by Director Mayorkas in a pre-recorded video. Anna Chau, Los Angeles Deputy District Director, was on hand to welcome the audience followed by a presentation on "How to Become a U.S. Citizen" and live Q&A lead by USCIS representatives. 

Above: A participant asks question at first USCIS national Vietnamese-language public engagement, called
Above: A participant asks question at first USCIS national Vietnamese-language public engagement, called "Giao Tiep"

Questions from participants were received on a broad range of subjects including filing Form N-400, immigrant visas, and green card applications.  The event allowed participants to have their questions answered in-person, via teleconference, email, or via twitter.  The high turnout at the "Giao Tiep" demonstrates a continued strong demand for multilingual public engagements.  USCIS now conducts national public engagements in Spanish, Chinese, and Vietnamese.

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22 February 2013

A Special Naturalization Ceremony in Honor of the First President of the United States

Posted by Alejandro Mayorkas, Director, U.S. Citizenship and Immigration Services

This morning, I had the privilege of administering the Oath of Allegiance to 50 new U.S. citizens on the 281st birthday of our first president, George Washington. The ceremony took place at George Washington’s Mount Vernon Estate, Museum & Gardens in Alexandria, Va. Today’s event was the high point of a week-long celebration of special ceremonies in recognition of Presidents’ Day. From Feb. 15-22, USCIS welcomed more than 19,000 new citizens in 135 ceremonies across the country.


New citizens taking The Oath at Mt. Vernon
New citizens taking The Oath at Mt. Vernon

Felicia Escobar, Senior Policy Advisor for Immigration at the White House Domestic Policy Council, joined me and led the new citizens in reciting the pledge of allegiance. Ms. Escobar quoted President Washington in the beginning of her remarks, saying: “The bosom of America is open to receive not only the Opulent and respectable Stranger, but the oppressed and persecuted of all Nations and religions; whom we shall welcome to a participation of all our rights and privileges.” More than 200 years later, these words ring true.

During the ceremony, I also had the honor of presenting the Outstanding American by Choice recognition to Dr. Tsehaye Teferra, founder and President of the Ethiopian Community Development Council, Inc. Dr. Tsehaye’s organization serves a growing and diverse immigrant community in Northern Virginia and assists other refugees and immigrants in cities such as Denver, Las Vegas and Washington, D.C. At the ceremony, he stated that together—as citizens—we will continue to build a stronger America.

Dr. Tsehaye is recognized as an Outstanding American by Choice
Dr. Tsehaye is recognized as an Outstanding American by Choice

Addressing the new citizens, Dr. Tsehaye said, “Like you, I chose to become an American citizen because this country gives people the opportunity to explore their individuality, hone their talents, and use their skills effectively and meaningfully.”

While all of our 44 presidents came from different backgrounds and held different political views, each recognized that we could not have succeeded as a nation if not for the contributions of generations of immigrants whose courage and tireless efforts helped make this nation what it is today.

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E-Verify Earns High Customer Satisfaction Results

E-Verify is one of our most rapidly growing programs, with more businesses and employers signing up every day. The results of a recent American Customer Satisfaction Index (ACSI) survey showed that satisfaction and confidence in the free, online service are helping to drive its success.

More than 1,300 randomly selected employers who use E-Verify evaluated key program aspects, including registration, online training, ease of use, technical assistance and customer service. E-Verify received an exceptionally high overall customer satisfaction score – 86 out of 100 on the ACSI scale. That’s a one point improvement from the 2011 survey results, and 19 points above the current federal government average. E-Verify received scores over 90 for both its ease of use and speed of response.

Additionally, over 85 percent of users are:
  • Likely to recommend E-Verify to other employers,
  • Confident in E-Verify’s accuracy, and
  • Likely to continue using the program.
More than 429,000 employers are enrolled to use E-Verify at more than 1.29 million worksites nationwide. On average, 1,500 new employers enroll each week. To learn more about how employers use E-Verify to quickly and easily confirm the employment eligibility of new employees, please visit our website: www.dhs.gov/E-Verify

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E-Verify Obtiene Resultados de Satisfacción Elevados en el Área de Servicio al Cliente

E-Verify es una de nuestros programas de más rápido crecimiento, con más empresas y empleadores uniéndose día a día. Los resultados de una encuesta reciente del Índice de Satisfacción del Cliente Americano ( ACSI, por sus siglas en inglés) demostraron que la satisfacción y la confianza en este servicio gratuito en línea son los factores que han ayudado a lograr el éxito.
 
Más de 1,300 empleadores seleccionados al azar entre los que utilizan E-Verify evaluaron aspectos clave del programa, E- incluyendo el registro, entrenamientos en línea, facilidad de uso, asistencia técnica y servicio al cliente. Verify recibió una puntuación excepcionalmente alta en el índice de satisfacción del cliente: 86 de 100 en la escala de ACSI. Esto representa una mejora de un punto con relación a los resultados del 2011, y 19 puntos por encima del promedio del gobierno federal. E-Verify recibió en los reglones de facilidad de uso y rapidez de las respuestas una puntuación de sobre 90.
 
Además, 85 por ciento de los usuarios:
  • Recomendaría E-Verify a otros empleadores
  • Confían en la certeza de la información de E-Verify
  • Probablemente continuará usando E-Verify.
 
Más de 429,000 empleadores están registrados en E-Verify en más de 1.29 millones de lugares de trabajo a través de la nación. En promedio, 1,500 nuevos empleadores se registran cada semana. Para aprender más acerca de cómo los empleadores utilizan E-Verify para verificar rápida y fácilmente la elegibilidad de nuevos empleados, por favor, visite nuestro sitio Web USCIS - E-Verify.

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